4 Sections Every Membership Satisfaction Survey Should Have

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Members are at the core of any association. Without members the association would likely fail as there would be no one for the association to serve, no one to attend events, partake in volunteering or uphold the association name. That’s why knowing your members needs and wants is crucial. A …

Non-Profit, Pro-Revenue: Making Money in the Not-For-Profit Sector

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Originally featured on Corporate Meetings Network in September 2018. It’s that time of year again: More financial considerations for not-for-profit meeting planners. I’m not sure what it is about this time of year, but at the end of the summer season my financial concerns are always top of mind. It …

Turning Challenges into Opportunities

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Redstone had the pleasure of attending the Canadian Society for Association Executives (CSAE) Trillium Chapter’s PDX Event on Big Association Trends – From Identification to Innovation at the stunning BMO Institute for Learning. This interactive session was hosted by The Portage Group’s Jack Shand and Geoffrey Thacker. They led an …

Communication Tips for Positive Member Experiences

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Customer service is at the cornerstone of “The Redstone Way”, and our previous blog posts have gone into detail about its importance and, best practices for associations. In order to provide good customer service, how can your association’s membership team best communicate with members on a day-to-day basis? Here are …

An Alternative to Chapters – Creating Communities

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Association executives have observed that technology may be replacing certain aspects (read: value) of their organization. It can be argued that while business and connections are increasingly being made online, we need to face the reality that the structure of an association may need to change in order to integrate …