How to Help Your Event Newbs: Tips for Helping First-time Attendees Build Relationships Before an Event

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Originally featured on Corporate Meetings Network in September 2016. Most of us can relate to being the new person in some form or another. A first-time attendee, a new member, being the only staffer from your company attending an event, etc. awkwardly sipping your drink while you look around the …

Turning Challenges into Opportunities

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Redstone had the pleasure of attending the Canadian Society for Association Executives (CSAE) Trillium Chapter’s PDX Event on Big Association Trends – From Identification to Innovation at the stunning BMO Institute for Learning. This interactive session was hosted by The Portage Group’s Jack Shand and Geoffrey Thacker. They led an …

Keeping the Discussion Strategic

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Redstone recently attended the Canadian Society for Association Executives (CSAE) Trillium Chapter’s Keeping the Discussions Strategic PDX Event featuring a “Mock Board Meeting” to learn how to improve strategic thinking at the board level. Moderated by Meredith Low, and featuring a mock Board of Directors composed of seasoned association executives, …

Communication Tips for Positive Member Experiences

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Customer service is at the cornerstone of “The Redstone Way”, and our previous blog posts have gone into detail about its importance and, best practices for associations. In order to provide good customer service, how can your association’s membership team best communicate with members on a day-to-day basis? Here are …